Information Services Helpdesk

IT Help Desk

For the Self-Service Portal, please visit the GCU Service Now portal
For email support please contact ithelp@gcu.ac.uk
For phone support please call 0141 273 1234.

If you have any issues with the Service Now portal, you can email the helpdesk at IThelp@gcu.ac.uk.

For urgent requests or incidents, please raise them first using the GCU Service Now portal and then call 0141 273 1234, quoting your call or request number as a reference.

The Help Desk's regular opening times are Monday to Friday 8:30am - 5:00pm.

IT Help Desk out of hours

The Help Desk has expanded its ability to take calls outside normal operating hours (Mon-Fri 0830-1700) by using the managed service provider Norman.

The phone number remains the same: 0141 273 1234.

Norman also provides a chat service which is implemented on all IT GCU webpages.

Feedback

If you have any comments or suggestions about any aspects of our service, please contact us using our feedback form.