Troubleshooting VPN problems

If you encounter any VPN errors that are not detailed here, please contact the IT Helpdesk with full details of the error(s).

Domain name resolution error

On installing the Cisco AnyConnect client, you may get the message below saying there has been an unsuccessful domain name resolution. If you see this, enter https://vpn.gcu.ac.uk in the connection box as below and click "connect."

When prompted, enter your domain credentials.

No hostname exists for this connection entry. Unable to make VPN connection error

Problem

Your VPN connection profile is corrupt

Solution

Re-install the GCAL PCF connection file. The PCF connection file is available to download from  https://servicedesk.gcal.ac.uk/vpn. Follow the instructions to import the PCF file into your VPN client.

Secure VPN Connection terminated locally by the Client. Reason 403. Unable to contact the security gateway error

Problem

You might not have an active internet connection, or you've not been granted VPN access

Solution
  • Log a VPN access request by emailing the Service Desk at ithelp@gcu.ac.uk from your GCU staff email address.
  • Wait for the confirmation and instructions from Information Services
  • When you've been granted VPN access, you will need to check or troubleshoot your Internet connection at home.

Unable to log into VPN client error

Solutions:
  • Check you are using the correct login details. You should be using your domain login details.
  • Have you been granted VPN access? If not, please contact the Service Desk and await further instructions from Information Services.