Insurance and travel
Travelling on University business
Any University-related travel must be necessary for work or study purposes, and authorisation must be gained via local line management prior to travel.
All bookings should be made in accordance with the University's Climate Conscious Travel and Expenses Policy, which can be accessed on our policies and guidelines pages.
Information and resources to support staff and students to travel overseas safely are provided on the overseas travel pages. This page details the procedures for booking and raising requisitions for University travel, which forms part of the pre-travel stage.
The University has a duty to ensure the health and safety of its staff and students when travelling on University business.
As part of the measures to ensure that these responsibilities can be met it is mandatory that all international business travel is booked through the University’s Travel Management Company (TMC), Clarity Travel Ltd.
Making international travel bookings using University credit cards or using the expenses system to reclaim later is no longer permissible. Bookings via Clarity will use the University's purchasing system (PECOS) and will remove the need for any expense claim to be submitted.
All international business travel must be booked by the allocated travel arranger within your school or department who has been trained to search and book flights, hotels, rail and other services such as visa applications. If you are unsure who your appointed travel arranger is, please speak to your Head of Department.
Before requesting a booker to make a booking for them, all travellers should review their own profiles on the Clarity portal and ensure their information is complete and up to date.
To access the portal and update your details, please follow the link here and login using the username@gcu.ac.uk format. If you are logging in for the first time, you should enter your e-mail address (in the format username@gcu.ac.uk ) and choose the Recover password option to generate a password reset e-mail.
Travel bookings should be made using the online Go2book tool or via your designated Clarity branch.
Go2book -Self-booking tool – Home - Go2Book
If you have any issues logging in, please contact workforcesystems@gcu.ac.uk.
For any other support using the Go2book tool or changes to bookings made on Go2book, please call 0330 014 6079 or email onlinehelp@claritybt.com
To speak with a member of your Branch booking team please call 0333 010 2163 or email universities@claritybt.com
For any group bookings (more than 10 travellers) please contact the Clarity meeting and events team on conference@claritybt.com
All emergencies and post trip complaints are managed by our dedicated Clarity customer service team. Please email customerservice@claritybt.com or call 0333 014 6074
New travel bookers
If staff members require access to book travel, please contact workforcesystems@gcu.ac.uk to request a ‘Booker’ profile. Please note it may take up to two working days for your access to be set up.
Consult the User Guide on how to book:
You can also find useful training videos below on how to use the Go2Book system.
Go2Book introductory training
Introductory step-by-step guide to using Go2book for travel bookings