Performance standards

We have set targets for the timeliness, quality and reliability of our services. We monitor these to ensure that our customers receive a level of service that we can be proud of.

We reviewed our performance standards during 2020/21 to reflect the changes we made to services to keep our students and staff safe during the Covid-19 pandemic.

You can view our results here:

• Careers
• IT Service Management
• Library and Archives
• Student Enquiries, Advice and Events
• Student Wellbeing

Tell us what you think about our performance standards by completing a feedback form for the relevant service at our leave your feedback webpage.