Surveys and feedback
Completion of the following surveys in 2020/21 and 2021/22 may have been affected by the restrictions in place due to the Covid-19 pandemic.
National Student Survey
The National Student Survey (NSS) is open to all final-year students in Higher Education across the UK. We use the results and comments to inform our planning and further development of services.
| Question | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 |
|---|---|---|---|---|---|---|---|
| The IT resources and facilities provided have supported my learning well | 87 | 79 | 76 | 87 | 86 | 87 | 87 |
| The library resources (such as books, online services and learning spaces) have supported my learning well | 91 | 86 | 79 | 90 | 89 | 88 | 90 |
| I have been able to access course-specific resources (such as equipment, facilities, software, collections) when I needed to | 87 | 84 | 79 | 89 | 88 | 89 | 87 |
In common with universities across the sector, we experienced a fall in our NSS score in 2021. This was unsurprising given the reduced access to on-campus facilities due to the pandemic restrictions. We were pleased to retain our position above the sector average.
A new question was introduced in 2023:
| Question | GCU | Scotland | UK |
|---|---|---|---|
| How well communicated was information about your university/college's mental wellbeing support services? | 77 | 72 | 75 |
NSS results by theme
The table below highlights our performance in the provision of learning resources in comparison with the Scottish and UK wide average.
| Learning Resources | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 |
|---|---|---|---|---|---|---|---|
| GCU | 89 | 83 | 78 | 89 | 88 | 88 | 88 |
| Scotland | 87 | 81 | 76 | 87 | 86 | 86 | 86 |
| UK | 86 | 81 | 74 | 86 | 86 | 85 | 85 |
GCU Experience Survey (Postgraduate Research)
The results display the % of Postgraduate Research students surveyed who agreed with the statement in each question.
| Resources | 2021 | 2019 |
|---|---|---|
| The University provides adequate computing resources and facilities | 79 | 88 |
| The University provides adequate library facilities (including physical and online resources) | 87 | 90 |
We always welcome your comments, suggestions, complaints or any other feedback. You can find information on how to complete a feedback form for any of the services involved with Customer Service Excellence accreditation at our Leave your feedback webpage.
Visit our You said, we did webpage to find out what we’ve done in response to your feedback.