Forefront - The password reset tool for staff and students

Prerequisites

You must have access to your personal email address that is registered in the Student Record System. If you are unsure what your registered personal email address is or would like to change it, visit the Student Support pages for further information.

Resetting your password

• Visit the Self-Service Password Reset page and enter your GCU username
• You'll be prompted to enter three pieces of information:
  • Date of Birth: this must be entered as DDMMYYYY and there should not be any dots, dashes or slashes included. For example: 05102015
  • Student ID Number: this is the matriculation number that appears on your student card.  For example: S1234567
  • Personal email address: this is the external email address you gave to Student Records when you registered. For example: a Hotmail, Live or Gmail address. You must not enter your student email address.
• Check your personal email account on a new web page. Do not close the Password Reset web page or your session will time out.  A security code will be sent to your personal email address. Enter this security code into the Password Reset web page.
  • Your security code is only valid for the Password Reset session in progress. If you have old security codes in your personal email account, please delete these.
• Enter and confirm a new domain password. Your password must be between 8 and 16 characters long and contain a combination of at least three of the following four options:
  • Uppercase letters
  • Lowercase letters
  • Numbers
  • Special characters

Prerequisites

If you are using an encrypted computer, we advise that all password resets are carried out while on GCU Campus.

You must be registered to use the self-service password reset system.

To register:

• Visit the registration page and enter your GCU username and current domain password
• Answer the four security questions on the screen. Your answers must be memorable as you'll be asked to confirm two random answers if you need to reset your password.

Resetting your password

• Visit Self-Service Password Reset page and enter your GCU username
• Enter your security answers
• Enter and confirm a new password.  Passwords should be a minimum of 14 characters long. Use a mix of numbers and symbols and upper-case and lower-case letters Use a mix of numbers and symbols and upper-case and lower-case letters
• Click Next to complete the password reset process
• If you have configured eduroam or your staff email on any mobile device, you will now need to update your devices with your new domain password.